At Cavalon, we are committed to providing you with exceptional service and timely delivery of your orders. Please review our shipping policy below to understand how we handle shipping, delivery times, and related matters.
Order Processing Time
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Handling Time: All orders require a processing time of 12 to 48 hours before they are shipped.
- Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Methods and Carriers
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Domestic Shipping (United States):
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Carriers: We use USPS (United States Postal Service) and UPS (United Parcel Service) for shipping within the U.S.
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International Shipping:
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Carrier: We use DHL for all international shipments to ensure reliable and timely delivery.
Shipping Costs
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Domestic Shipping:
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Standard Shipping: Free for all U.S. addresses, including P.O. Boxes, APO/FPO addresses, Hawaii, Alaska, and Puerto Rico.
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Expedited Shipping: Available at an additional cost, calculated at checkout.
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International Shipping:
- Shipping costs vary by destination country and will be calculated at checkout.
Customs Duties and Fees
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International Orders: The buyer is responsible for any customs duties, taxes, or fees that may apply upon arrival in the destination country. Cavalon has no control over these charges and cannot predict their amount.
Delivery Times
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Domestic Shipping:
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Standard Shipping: Estimated delivery within 3–7 business days after your order has shipped.
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Expedited Shipping: Estimated delivery within 1–5 business days after your order has shipped.
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International Shipping:
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Standard Shipping: Delivery times vary by destination but typically range from 7–21 business days.
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Expedited Shipping: Faster options may be available at checkout, with delivery times ranging from 3–10 business days.
Please Note: Delivery times are estimates and not guaranteed. Delays can occur due to factors beyond our control, such as customs processing times, weather conditions, or carrier disruptions.
Shipping Addresses
- We ship to all address types, including:
- Residential and business addresses
- P.O. Boxes
- APO/FPO military addresses
- Please ensure that your shipping address is correct and complete to avoid delivery delays or returns.
Order Tracking
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Tracking Information:
- Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Delays
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Potential Delays:
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Holidays and Peak Seasons: Delivery times may be extended during holidays or peak shopping seasons due to high shipping volumes.
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Unforeseen Circumstances: Weather events, natural disasters, or other unforeseen factors may cause additional delays.
- We appreciate your patience and understanding during these times and recommend placing orders early to ensure timely delivery.
Lost or Damaged Packages
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Our Commitment:
- While Cavalon is not responsible for packages that are lost or damaged during transit, we are dedicated to customer satisfaction and will assist you on a case-by-case basis.
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What to Do:
- If your package is lost or arrives damaged, please contact us immediately using the contact form.
- Provide your order number, tracking information, and a detailed description of the issue.
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Resolution:
- We will work with you and the carrier to investigate the issue and determine the best course of action, which may include filing a claim with the carrier.
Order Changes and Cancellations
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Before Shipping:
- If you need to change or cancel your order, please contact us as soon as possible.
- We will do our best to accommodate your request if your order has not yet been processed or shipped.
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After Shipping:
- Once an order has shipped, we are unable to make any changes or cancellations.
- You may refer to our Return & Refund Policy for information on how to proceed after receiving your order.
Additional Information
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Order Verification:
- All orders are subject to verification and may require additional information from the customer to ensure accuracy and prevent fraud.
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Incorrect or Incomplete Addresses:
- Cavalon is not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
- Please double-check your shipping address before finalizing your order.
