Cavalon Lifetime Warranty Policy

At Cavalon, we take pride in the quality and craftsmanship of our products. To ensure your satisfaction, we offer a Lifetime Warranty against manufacturing defects for all our bits. This warranty reflects our commitment to creating reliable, long-lasting products that you and your horse can trust.

What Does the Warranty Cover?

• Manufacturing Defects: Our warranty covers defects in materials and workmanship, ensuring that your Cavalon bit meets the highest standards of quality.

What is Not Covered?

While we stand by our products, the following items and circumstances are not covered under our warranty:

1. Wear and Tear: Normal wear caused by regular use, including but not limited to:
1. Rusting: Sweet iron bits are designed to rust as part of their functionality, promoting salivation and bit acceptance.
2. Surface scratches or scuffs.
2. Leather Bits: Due to the natural materials used, leather bits are excluded from the lifetime warranty.
3. Accessories and Attachments: Components such as curb chains, bit guards, or other attachments that come with some bits are not covered by the warranty.

Eligibility for Warranty Claims

To make a claim under our warranty policy:

1. Original Buyer Only: The warranty is non-transferable and applies only to the original buyer.
2. Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation, at the time of your claim.

How to File a Warranty Claim

1. Contact our customer support team using the contact page with the following information:
1. A description of the issue.
2. Clear photos of the product showing the defect.
3. Proof of purchase (receipt, order confirmation, etc.).
2. Our team will review your claim and determine whether it qualifies under our warranty policy.
3. If approved, we will provide repair, replacement, or an alternative solution at our discretion.

Additional Notes

• Cavalon reserves the right to refuse warranty claims that do not meet the eligibility criteria.
• Products found to be damaged due to misuse, improper care, or modifications are not covered.
• Shipping costs for warranty claims may apply depending on the circumstances.

We strive to ensure every Cavalon product exceeds your expectations. If you have questions or concerns regarding our warranty policy or your bit, don’t hesitate to reach out. Your trust and satisfaction mean the world to us.